Leadership expectations
Model the culture, prepare before meetings, communicate clearly, protect confidentiality, delegate responsibly, recognize contribution, address problems early, and report accurately.
Decision authority
Chapter leaders manage routine chapter operations within national standards. Brand changes, legal commitments, pricing changes, payment exceptions, chapter closure, and serious discipline require the appropriate higher-level approval.
Review and succession
Leadership performance should be reviewed regularly using attendance, member engagement, growth, culture, reporting, and operational reliability. Every leader should identify and train successors.